Privacy Policy

At Green Zen (“we”, “our”, “us”), accessible from https://greenzen.ae, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the General Data Protection Regulation (GDPR).

1. Data controller

Green Zen is the data controller for the purposes of GDPR. If you have any questions about this policy or your data, please contact us: Email customercare@greenzen.ae · Phone +971 58 654 8551.

2. Information we collect

We collect personal data you voluntarily provide when you complete a contact or booking form, purchase or enquire about our services, or subscribe to our newsletter or request a consultation. This may include:

• Full name
• Email address
• Phone number
• Business or home address
• Payment and billing information (if applicable)

We also collect usage data such as IP address, browser type, and browsing behaviour through cookies.

3. How we use your information

We use your personal data to respond to your inquiries; provide and manage our services; send updates, offers, and newsletters (with your consent); improve our website and customer experience; and comply with legal obligations.

4. Legal bases for processing

Under GDPR, we process your personal data based on your consent, the performance of a contract, legal obligations, and our legitimate interests in operating our business.

5. Sharing your data

We do not sell your personal data. We may share your information with trusted third-party service providers who help us operate our website and deliver our services (e.g. website hosting, email marketing, analytics). All third parties are bound by contractual obligations to keep your data secure and process it only as instructed by us.

6. International transfers

If we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your personal data, such as Standard Contractual Clauses approved by the European Commission.

7. Your rights under GDPR

You have the right to access your personal data; rectify inaccurate or incomplete data; erase your data (“right to be forgotten”); restrict or object to processing; data portability; withdraw consent at any time; and lodge a complaint with a data protection authority. To exercise any of these rights, please contact us at customercare@greenzen.ae.

8. Data retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

9. Cookies and tracking technologies

We use cookies to enhance user experience and analyse site traffic. You can set your browser to refuse cookies, but some parts of our website may not function properly.

10. Data security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

11. Changes to this Privacy Policy

We may update this policy from time to time. We will notify you of significant changes by posting the new policy on our website with the updated date.

12. Contact us

If you have any questions or concerns about this Privacy Policy, please contact us: Green Zen · Email customercare@greenzen.ae · Phone +971 58 654 8551 · Website https://greenzen.ae.